Course
To establish a steady flow of new projects, you need clients who will view you and your firm as a valuable, strategic partner. And for clients, that means a partner who can communicate and respond meaningfully — not frequently, but meaningfully.
Get proactive about delivering exceptional client experience every time.
Join Mike Phillips to learn how you can implement a tracking process that monitors clients’ perceptions and gives them an easy way to communicate if they’d like to make changes — enabling your firm to deliver a positive project experience and satisfied clients.
TAKEAWAYS:
- Learn how to identify when and where client perceptions are going off track
- Discover six simple techniques to track and understand what your clients are really thinking
- Lead your teams to higher levels of client and employee satisfaction built around effective relationships